Sales & Service Advisor
Job Location: Ringwood, Hampshire
Job Type: Permanent
Salary: Up to £30,000 DOE + free parking
Hours: 37 hours per week, Monday - Friday
Do you have experience working within the Home Insurance Industry?
Do you possess first class customer service skills with the natural ability to build rapport?
Would you like to work within an experienced, friendly team who will provide you will extensive training and ongoing support?
If yes we have the role for you!
We are working with a well-established and rapidly growing company who are currently seeking an experienced Home Insurance Customer Associate to join their dynamic, busy and friendly team based at their office in Ringwood.
This company pride themselves on their reputation for high quality customer service, 5* reviews and their ability to provide cover for complex, non-standard home insurance requirements.
This is not your typical call centre position, this is a more personable and traditional inbound working environment working within an office of around 30 people. It is an excellent opportunity to work with a friendly company who support their staff with progression, ongoing training, support and insurance qualifications (CII)
Within this fast paced and varied position you will play an important part in ensuring customers have a seamless and positive experience. Day to day duties will include responding to inbound enquiries, assisting with quotations, liaising with customers via telephone, live chat and email to ensure they are receiving the correct level of cover.
Key responsibilities within this role will include:
- Providing first class customer service via inbound enquiries (telephone, live chat, email)
- Ensuring that the correct cover is administered depending on customer requirements
- Following processes and guidelines (compliance, treating customers fairly)
- Dealing with complex and bespoke quotations and enquiries
- Communicating with different departments across the business to ensure customer requirements are met and understood
- Ensuring databases are kept up to date with correct customer details, communications and progress
The successful applicant will possess:
- Previous experience working in home insurance
- Excellent customer service skills
- The ability to multitask in a fast paced environment without compromising quality of work
- Strong attention to detail and organisational skills
- The ability to make an active contribution to a positive, progressive culture within the company
- Strong work ethic and attitude
- Eagerness to progress
- Good computer skills – Microsoft Office
In return for your hard work the company offer:
- 21 days holiday, plus bank holidays increasing with service
- A hardworking, friendly and positive environment
- Extensive training and ongoing support
- Industry Qualifications available sponsored by the company (CII)
For more information about this brilliant opportunity please contact our Recruitment Team on 01202 686000 or send your CV to jobs@rm.uk.com
Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days please assume that your application at this stage has not been successful. As new positions arise we will review any applications already made to us and may contact you about other suitable roles.
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.
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