Customer Service Advisor
Job Location: Poole, Dorset (nr Fleetsbridge)
Job Type: Permanent
Salary: £27,000 per annum
Hours: 39 hours per week, Monday – Thursday 8am – 5pm & Friday 8am – 4pm
Benefits:
- Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy up to 4 days additional holiday every year
- Free car parking
- Various discounts available for shopping / cinema / gyms etc.
- Fun, modern and friendly working environment
- Excellent training
- Regular company team building events
We are recruiting for a Customer Service Advisor to join the Customer Service Team of a leading decorative homeware manufacturer based in Poole.
This is a fantastic opportunity to join a modern, friendly and supportive company where delivering an excellent customer experience is at the heart of what they do.
As the first point of contact for customers, you will handle enquiries, process orders and work closely with internal teams to ensure everything runs smoothly and customers are kept fully informed.
Your role as a Customer Service Advisor will include:
- Providing a friendly and helpful service by telephone and email
- Responding to enquiries regarding stock, pricing, lead times and orders
- Accurately processing customer orders
- Liaising with other departments to ensure orders are completed and dispatched on time
- Keeping customers updated on their orders
- Carrying out general administration, including spreadsheets and filing
We are looking for the Customer Service Advisor to have:
- Previous Customer Service experience
- Confidence using Microsoft Office, particularly Word and Excel
- A cheerful, helpful and positive approach
- Organised with good attention to detail
- The passion to provide excellent customer service
For more information about this opportunity please contact our Recruitment Team on 01202 686000 or send your CV to jobs@rrm.uk.com.
Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days, please assume that your application at this stage has not been successful. As new positions arise, we will review any applications already made to us and may contact you about other suitable roles.
Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.
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